Client Service Specialist

September 23

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Rotunda Software

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Ministry Scheduling • Volunteer Scheduling

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Description

• Looking for a service-oriented position in a passionate, collaborative team? • As the Client Service Specialist, you’ll be responsible for uncovering clients’ needs and solving problems by customizing the software setup. • You’ll field technical and customer service-related questions via phone, email and Zendesk. • You’ll join a talented, dedicated, international team, passionate about doing meaningful work and building extraordinary products that people love. • Specific responsibilities include building long-term relationships with churches and nonprofits, utilizing Zendesk to track all work and communication, beta testing new features, and more.

Requirements

• A service-focused mentality and approach. • A love for talking to people and building relationships. • Demonstrated patience, and a passion for teaching people new skills. • The ability to problem solve and learn new technology easily. • Excellent verbal and written communication skills. • A desire to exceed expectations and grow professionally. • A quiet workspace for phone calls and meetings.

Benefits

• Supporting a meaningful product that people love. • A service-focused, positive culture built around mutual respect and personal growth. • $40K - $55K USD base salary. • Stability. Rotunda has been self funded and profitable for over 15 years. • Annual retreats. Past destinations include Mexico, Costa Rica, and Nicaragua. • 401(k) Profit Sharing Plan. • Health insurance reimbursement. • 4 weeks of annual paid time off (vacation and sick leave). • Paid parental leave. • Paid sabbatical program.