Observability Architect

November 14

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FICO

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Predictive Analytics • Decision Management Tools and Applications • Scores • Consultancy • B2B Enterprise Software

1001 - 5000 employees

Founded 1956

💸 Finance

🤖 Artificial Intelligence

☁️ SaaS

Description

• Creation of a forward-looking design to meet and exceed requirements, focusing on scalable designs and customer enablement. • Lead the development and execution of comprehensive observability strategies to enhance system reliability and performance. • Champion and lead the design of AI and ML-based technologies for automated decision making within ITOA. • Mentor and guide team members on best practices in observability, fostering continuous learning and improvement. • Articulation of the agreed design and vision to stakeholders for understanding and support. • Collaborate with stakeholder teams to successfully integrate observability into all business processes. • Assist in creating standards, policies, self-service automation, and implementing agreed designs. • Stay abreast of emerging technologies in the observability space and recommend innovative tools. • Play a key role in incident management processes, utilizing observability tools to optimize troubleshooting capabilities. • Ensure observability solutions comply with industry standards and security regulations, safeguarding data integrity and privacy.

Requirements

• Expert knowledge and experience in both design/architecture and user experience in enterprise observability tooling and open source technologies. • Proven leadership experience with the ability to deliver complex projects on time and within scope. • Proficiency with containerization (Docker), orchestration (Kubernetes), and microservices architectures. • Familiarity with infrastructure as code tools like Terraform, CloudFormation, or Ansible. • Deep understanding of logging, monitoring, tracing, and alerting practices in large-scale distributed systems. • Experience with real-time analytics platforms and handling streaming data. • Significant experience in effective integrations between systems of record, engagement, and intelligence to achieve business requirements. • Experience with systems of intelligence and engagement tooling. • Experience using technologies to drive scalability within ITOA. • Significant experience in providing technical leadership and delivering a technical vision. • Experience in tooling in the wider ITOA domain would be beneficial. • Expertise in scripting for automation and software engineering best practices. • Knowledge of OpenTelemetry. • Advanced experience working in an AWS Environment. • Certifications such as AWS Certified Solutions Architect are a plus. • Understanding of security considerations in observability, including data encryption and access controls.

Benefits

• An inclusive culture reflecting core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. • Opportunity to make an impact and develop professionally by leveraging unique strengths and participating in valuable learning experiences. • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • Engaging, people-first work environment offering work/life balance, employee resource groups, and social events promoting interaction and camaraderie.