Senior Manager, Architectural Service Management

March 4

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FICO

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FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

Predictive Analytics • Decision Management Tools and Applications • Scores • Consultancy • B2B Enterprise Software

1001 - 5000 employees

Founded 1956

💸 Finance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Architectural Service Management (ASM) team is focused on execution, completion, and readiness of releases aligned to business established priorities across all stakeholder intake of requirements, features, enhancements, and defects for architectural services, components, and products. • Architectural Service Managers (ASMs) work in close cooperation and collaboration with Architecture and Engineering to ensure that decomposition process has been followed, and Jira content reflects the prioritized outcomes, is clearly understood by the engineering team, and achieves the desired business completion targets. • ASM is the ultimate responsible party to ensure that core Platform services, components, and products are completed on time and meet the business established priorities – including GA readiness and release management. • Through the intake of requirements, features, enhancements, and defect identified by all stakeholders, including Security, GTS, PS, and Product Managers. ASM is responsible for unifying those requirements into cohesive and normalized engineering backlog with the business priorities established through Monthly and Quarterly Roadmap Reviews. • Collaborate with cross-functional teams, including design, engineering, marketing, sales, and support, to ensure alignment and coordination across departments.

🎯 Requirements

• Business Analysts, Product Owners, and Product Managers. • Bachelor's degree in computer science or related field and/or equivalent experience. • Customer-driven requirements and technical acumen. • Curious thinking. • Clear and concise communication. • Bias for action. • Precise attention to detail. • Productive collaboration. • Effective facilitation. • Openness to receiving and giving growth-oriented and recognition feedback. • Feedback loop that informs continuous learning and improvement.

🏖️ Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.