Lead Engineer, Solution Support

October 15

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FICO

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Predictive Analytics • Decision Management Tools and Applications • Scores • Consultancy • B2B Enterprise Software

1001 - 5000

Description

• The Solution Support Group is a global team responsible for providing 24x7 upgrade support of the company's Cloud, SaaS, ASP, and hosted solutions. • As a generalist, support the full stack of Public Cloud, Private Cloud, and hosted web-based applications. • Assist with the operations and stability of the environments in accordance with established procedures and best practices. • Drive incidents to resolution during scheduled upgrade activities and tasks. • Implement, monitor, refresh, and perform tasks on select/key Platform solutions. • Solution Deployment and Promotion. • Solution Technical Regression Testing (post upgrade). • Solution Technical Performance Validation/Testing/Sizing (post-upgrade). • Solution Change Management (deployments, patches, upgrades). • Solution Monitoring (setup and alerting from solution, bureaus). • Solution Incident Investigation and Resolution. • Solution related OEM Support L2 & L3 of the Solution.

Requirements

• Ambitious and self-driven individual with proven experience working platform, SaaS, and component solutions. • Entry level knowledge of RedHat Enterprise Linux (RHEL). • Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, OpenAM). • Outsystems a plus. • Working knowledge of relational database systems – MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC. • Working knowledge of LDAP design, implementation, and networking. • Exposure to administering multi-platform operating system environments (Windows and LINUX). • Familiarity with ITIL standards and technologies (ServiceNow). • Scripting/programming experience in Puppet, Powershell, PERL, .NET, Python or UNIX Shell a plus.

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.