Vice President - Global Services

March 6

Apply Now

Receive Emails with Similar Jobs

Findem

WebsiteLinkedInAll Job Openings

Findem is a company that leverages AI and unique 3D data to transform talent acquisition. Their platform provides talent teams with unmatched access to global talent data, automating workflows and consolidating talent management activities. With features like Copilot for Sourcing, inbound management, and candidate rediscovery, Findem helps businesses discover, engage, and nurture the best talent efficiently. The company's advanced data-driven approach combines people and company data to provide deep insights into the labor market, enhancing recruiting strategies and improving engagement and pipeline performance.

Recruiting • AI • Talent Acquisition • Diversity Hiring • DEIB Recruiting

51 - 200 employees

🤖 Artificial Intelligence

👥 HR Tech

☁️ SaaS

📋 Description

• Findem is an AI driven Talent Acquisition Ecosystem sourcing platform. • We’re a fast-growth startup with an ambitious vision and the technology to back it up. • Our platform uses true AI and machine learning to provide critical solutions for talent acquisition and people analytics functions. • With the deep insights that our platform provides, companies can build more engaged and diverse teams, and close their talent gaps faster. • We have an amazing opportunity to establish ourselves as leaders in this space. • We need strong advocates to help us achieve that goal. • We’re backed by top-tier investors including Wing Venture Capital. • Findem powers businesses across scaling, pre-IPO, and publicly traded companies who trust us to solve their biggest HR and Talent challenges. • We have an incredibly skilled and collaborative team that values curiosity, diversity, openness and building great experiences every day for our customers. • By joining Findem, you will have the unique opportunity to help define what the future of HR looks like for every business. • As the Vice President of Services at Findem, you will be a critical leader responsible for overseeing the delivery, strategy, and overall success of our professional services organization. • This includes managing customer implementations, onboarding, technical support, and ongoing customer success initiatives. • You will lead a high-performing team, ensure client satisfaction, and drive service revenue growth. • The VP of Services will partner closely with sales, product, and engineering teams to enhance the customer experience and optimize our service offerings.

🎯 Requirements

• 15+ years of experience in professional services, customer success, or a related leadership role within a software or SaaS company. • Proven experience as a “head of services”; scaling and leading overall global services teams of 40+ people. • Experience in managing large-scale customer implementations, technical support, and customer success programs. • Expertise in project management methodologies, including Agile and/or Waterfall. • Excellent interpersonal and communication skills, with the ability to influence and build relationships at all levels. • Strong analytical skills with experience using data to inform decision-making and improve processes. • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities. • Preferred Qualifications • Experience in the SaaS or cloud software industry. • HR Tech industry experience. • Background in enterprise software implementations or complex technical projects. • Experience with customer lifecycle management platforms (e.g., Salesforce, Gainsight).