Senior Community Engagement Manager

4 days ago

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findhelp

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The company modernizing America’s social safety net for anyone who needs help or helps others (formerly Aunt Bertha).

Software as a Service • Human Services Software • Healthcare • Population Health • Social Determinants of Health

201 - 500

Description

• In this role, you’ll partner closely with organizations to ensure they feel supported in their use of findhelp, engaging with them on their terms and listening to their needs. • You’ll also work closely with our customers to grow and sustain key community partnerships that bring the social care network to life. • As a Senior Community Engagement Manager, your role in connecting customers and organizations ensures that those in need and helping professionals can find and connect to local services with dignity and ease. • Work directly with key state officials, legislatures, lobbyists, and nonprofit executives to advance findhelp’s positioning in an assigned regional area. • Support execution of New Mexico and Southwest region Community Engagement Services contracts with the government and commercial customers and their contracted CBO Trusted Networks. • Be a subject matter expert on Community Engagement strategies and findhelp’s strategy and services. Educate and equip key customer contacts to support community engagement efforts. • Manage client and project communications - be a leader driving the community engagement portions of the project plan, working collaboratively with other findhelp team members, including Account Directors and Customer Success Managers and sharing best practices of how customers can mobilize community engagement and build CBO relationships in their communities. • Establish and grow deep, sustainable relationships with nonprofit and other community organizations in a regional area, with the end goal of increasing nonprofit usage of findhelp tools and strengthening local networks of care. • Train community based organizations and customer teams on how to use findhelp’s suite of tools to streamline their work, connect to each other, and support a shared population. • Lead the discovery of various CBO workflows and roadblocks, and in conjunction with the Partnerships team, explore potential integrations and partnerships. • Advocate for the ongoing needs and goals of CBOs internally - gathering feedback and understanding both how to meet them where they are and also how to help get them where they want to go. • Support organizations when issues arise, including technical needs, responding in a timely manner, and working with cross-functional teams to document problem resolution steps and implement solutions. • Collaborate with the rest of the Community Engagement team to build a thriving department and foster the overall success of findhelp and the people we serve.

Requirements

• At least 10 years experience: • Establishing relationships at the local, county, and state levels of government; experience working directly within or closely aligned with government agencies or; working within a nonprofit organization; preferably in development or program leadership (built or grew a new program, owned complex/nebulous initiative) • Local knowledge, expertise and network. This role is a remote position, but we’re looking for someone who is based in New Mexico and can bring a local lens to the role and facilitate in-person CBO outreach and onboarding activities. • BS/BA degree or equivalent • Experience with adult learning techniques and best practices; software training experience a plus • Experience with technology and able to learn new technologies quickly; familiar with SaaS application support requirements • Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite • Ability to work with minimal direction to achieve goals • Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations • Interest in social determinants, organizational innovation, social enterprise, healthcare, community organizations, governmental groups