findhelp
Findhelp is a leading social care technology platform specializing in improving health equity through managing and growing social determinants of health (SDoH) programs. The platform helps health systems, government agencies, and nonprofit organizations to connect people with programs that improve health outcomes for families, veterans, students, and employees. Findhelp streamlines care coordination and community connections via screening, referrals, analytics, and marketplace services. With a comprehensive network of programs, users can order and receive essential services seamlessly. Rated #1 'Best in KLAS' for SDoH networks, Findhelp is committed to maintaining strict privacy and compliance standards while empowering communities with data-driven insights and integrations.
Software as a Service • Human Services Software • Healthcare • Population Health • Social Determinants of Health
Senior Customer Success Manager
February 22
findhelp
Findhelp is a leading social care technology platform specializing in improving health equity through managing and growing social determinants of health (SDoH) programs. The platform helps health systems, government agencies, and nonprofit organizations to connect people with programs that improve health outcomes for families, veterans, students, and employees. Findhelp streamlines care coordination and community connections via screening, referrals, analytics, and marketplace services. With a comprehensive network of programs, users can order and receive essential services seamlessly. Rated #1 'Best in KLAS' for SDoH networks, Findhelp is committed to maintaining strict privacy and compliance standards while empowering communities with data-driven insights and integrations.
Software as a Service • Human Services Software • Healthcare • Population Health • Social Determinants of Health
📋 Description
•We’re changing the way people connect to social care. •At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. •Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. •Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010. •As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs. •Your role will center around building lasting customer relationships, onboarding new customers, and growing customer accounts, our impact, and our company.
🎯 Requirements
•Possess a strong desire to use your job and mind to make the world a better place for people in need •BS/BA degree or equivalent •7+ years experience in account management, customer success, project management, with a significant experience managing large enterprise accounts for healthcare or health plan organizations •Experience with technology and able to learn new technologies quickly; direct experience with SaaS application support requirements •Customer-focused, enthusiastic, positive, and service-oriented •Experience with social determinants of health and healthcare Interest in organizational innovation, social enterprise, community organizations, and governmental groups •Ability to prioritize, multi-task, and perform effectively under pressure •Skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner •Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite •Ability to travel to some customer locations
🏖️ Benefits
•401k & stock options •Free food and onsite gym at our Austin HQ •Paid parental leave •Competitive PTO & 10 paid holidays •Health, dental, and vision insurance •Dog-friendly office in Austin HQ •24/7 access to telemedicine and counseling •Book Purchasing Program •Culture Committee •Leadership Development Training •Paid Volunteering Time
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