FourKites, Inc.
FourKites, Inc. is a leading global supply chain visibility platform, leveraging real-time data and advanced artificial intelligence to revolutionize how organizations manage their supply chains. With a powerful suite of applications providing insights on transportation, inventory, yard management, and more, FourKites offers comprehensive solutions to optimize efficiency, reduce costs, and improve customer service for over 1,500 major brands. Trusted by Fortune 500 companies, FourKites integrates seamlessly with enterprise systems, delivering unparalleled visibility across all modes of transport and industries such as food & beverage, pharmaceuticals, and manufacturing.
Logistics and Supply Chain • Cloud Computing • Connected Devices • Trucking • Transportation and Logistics
Senior Manager, Customer Success
February 21
FourKites, Inc.
FourKites, Inc. is a leading global supply chain visibility platform, leveraging real-time data and advanced artificial intelligence to revolutionize how organizations manage their supply chains. With a powerful suite of applications providing insights on transportation, inventory, yard management, and more, FourKites offers comprehensive solutions to optimize efficiency, reduce costs, and improve customer service for over 1,500 major brands. Trusted by Fortune 500 companies, FourKites integrates seamlessly with enterprise systems, delivering unparalleled visibility across all modes of transport and industries such as food & beverage, pharmaceuticals, and manufacturing.
Logistics and Supply Chain • Cloud Computing • Connected Devices • Trucking • Transportation and Logistics
📋 Description
• Lead a team of Customer Success Managers for best-in-class customer experience • Manage customer relationships and serve as escalation point for client conflict resolution • Collaborate with Product, Professional Services, Technical Account Management & Renewal Operations leaders • Provide direction, coaching and feedback to CSMs • Drive performance using KPIs from FourKites platform • Understand and mitigate account risk • Enable strategizing on renewals and expansion opportunities • Hire, onboard and develop team members • Lead a culture of customer success • Collaborate to meet/exceed customer expectations
🎯 Requirements
• 7+ years’ experience in an account management, consulting or customer success • 3+ years of directly managing customer-facing teams • Experience directly or indirectly working in logistics domain
🏖️ Benefits
• Competitive compensation with stock options • Outstanding benefits • Collaborative culture for all employees • 5 global recharge days • Standard holidays • Hybrid, flexible approach to work • Parental leave for all parents • Annual wellness stipend • Volunteer days • Time during the workday to learn and celebrate diversity • Ongoing support for everyone in and out of office
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🇺🇸 United States – Remote
💵 $150k - $180k / year
💰 $130M Private Equity Round on 2021-09
⏰ Full Time
🟠 Senior
🏆 Customer Success
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