Senior Product Manager - Health Plan

March 14

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Firefly Health

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Firefly Health is a healthcare company focused on providing a high-quality, convenient, and accessible healthcare experience through innovative health plans. They connect members to the healthcare they deserve, with a focus on virtual care services that fit into the busy lives of remote workers and those seeking care on their schedule. Firefly Health offers personalized care teams that provide direct access to a range of health professionals, including behavioral specialists, to ensure comprehensive, patient-centered service. The company emphasizes virtual healthcare, but also facilitates seamless in-person visits when necessary.

virtual primary care • telehealth • telemedicine • health coverage • health plan

51 - 200 employees

⚕️ Healthcare Insurance

💰 $40M Series B on 2021-04

📋 Description

•Be a part of the team building the future of healthcare! •Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform. •Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members. •We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. •Your Role: •As a Senior Product Manager, Health Plan at Firefly, you will play a pivotal role in shaping our health plan products and services. You will work cross-functionally with Health Plan Ops, engineering, UX design, analytics, sales & marketing teams to develop and enhance solutions that enhance our value propositions, streamline health plan operations, improve provider and member engagement, and drive business growth. This is a unique opportunity to make a significant impact in a dynamic startup environment. •You will: •Contribute to defining the product strategy and lead the execution on the roadmap for Firefly’s health plan solutions, aligning with the company’s vision and business objectives to integrate care + coverage for cost-effective, high-quality healthcare. •Develop a deep understanding of key value propositions and differentiators for the Firefly Health Plan product and prioritize development effort around these key differentiators, ensuring cross functional alignment. •Lead the end-to-end product development lifecycle, from ideation and requirements gathering to prioritize, launch and iteration. •Work closely with engineering, operations and design teams to develop intuitive, scalable, and high-performance health plan products. •Partner with data science and actuarial teams to analyze utilization trends, cost drivers, and population health insights, translating findings into product enhancements that drive value for members and employers. •Gather and analyze customer feedback, regulatory requirements, market trends, and data insights to drive product decisions. •Define clear success metrics and track product performance to continuously optimize and improve. •Collaborate with stakeholders across clinical, sales, marketing, operations, and customer success to design and deliver innovative plan benefits, network strategies, and member experience that improve outcomes while reducing total cost of care. •Champion a member-first approach, leveraging user research, feedback loops, and engagement metrics to optimize plan offerings and service delivery. •Drive operational efficiency by partnering with Operations to identify, scope, and prioritize tech-forward opportunities to streamline processes between care delivery, claims processing, eligibility management, and member support. •Work with Marketing to develop a standard Product presentation for external use & internal training. •Stay up-to-date with industry trends, competitive landscape, and healthcare regulations to drive innovation, while maintaining compliance and regulatory alignment. Develop and maintain a detailed competitive analysis for Firefly offering vs. competitors. •Firefly is an equal opportunity employer. We value diverse backgrounds and perspectives.

🎯 Requirements

•7+ years of experience in product management, preferably in health plans, healthcare technology, or tech-enabled services. •Strong ability to translate business needs into product requirements and roadmaps. •Proven track record of launching and managing successful healthcare-related products in a fast-paced startup or growth-stage company. •Experience working with agile development methodologies and cross-functional teams. •Excellent analytical, problem-solving, and decision-making skills. •Strong communication and collaboration abilities, with the ability to influence stakeholders at all levels. •Familiarity with healthcare regulations (e.g., HIPAA), data analytics tools, A/B testing, and user research methodologies. •Experience in health plan administration, provider network management, or member engagement solutions is a plus. •Familiarity with JIRA preferred.