Bilingual Customer Service Associate - Portuguese

6 days ago

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First Help Financial

WebsiteLinkedInAll Job Openings

Indirect Auto Finance • Specialty Finance • Financial Services • Automotive • Automotive Dealers

51 - 200 employees

💸 Finance

🏦 Banking

💳 Fintech

Description

• Provide customer service regarding issues in heavy traffic call center • Responsible for opening clients' complaints • Deescalate customer issues and escalate to appropriate manager if needed • Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances • Meet defined department goals and activity metrics • Daily / weekly reporting to direct supervisor • Provide pay off quotes to dealers and customers • Provide written account information as request by customers • Answering inbound phone calls as needed • Handle transfer of ownership

Requirements

• Demonstrated historical career stability • Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives. • Fluent in Portuguese and English • High school diploma or GED equivalent required • Minimum of 1 year of related customer service experience • Detail-conscious and task oriented mindset • Commitment to excellent customer service to our customers and dealer partners • Excellent written and verbal communication skills

Benefits

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid  vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us. • Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself. • Growth - Company growth provides unprecedented career growth.  FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth.  We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.