Agency Operations Coordinator

March 26

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

💵 $22 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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First American

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First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

📋 Description

• Determine root cause and resolve a variety of agent remittance issues • Investigate to determine if the problem is due to incomplete policy information, CPL issues, endorsement problems, is system related, etc. • Resolve problems with booked orders or cash applications such as adjustment or refund requests, incorrect cash amounts applied or applied to an incorrect file, problems with ePay, AgentNet Set-up and Maintenance Requests, etc. • Implement standardized accounting processes • Collaborate with OAM to optimize agent onboarding • Work with Technology Consultant to learn new enhancements, integrations, fixes, etc. • May assist with User Acceptance Testing (UAT)/ of eReport/ePay related enhancements • Provide continued support to agents • Track trends and make recommendations on processes, training materials, and technology enhancements • Other duties as assigned

🎯 Requirements

• High School diploma or equivalent • Some college preferred • 3-5 years of relevant experience in a sales support function and applicable state title experience • Standard MS skill set • Strong customer service orientation • Basic math skills • Analytical skills to resolve problems and determine root cause • Familiar with the title process and knowledge of local title practices • Knowledge of First American’s accounting processes • Knowledge of industry production systems to assist agents with policy remittances

🏖️ Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave • Employee stock purchase plan