Customer Service Representative

February 18

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+2 more states

🐊 Florida – Remote 🌽 Illinois – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote

💵 $15 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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First American

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First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

📋 Description

• Interfaces with customers to resolve 1st and 2nd tier customer service calls/queries/problems • Verifies contacts and account information • Examines customer problems and implements appropriate corrective action • Escalates queries/requests for action as appropriate • Maintains and creates logs, reports, records, and files • Investigates, coordinates, and tracks a wide range of customer issues and problems • Makes proactive calls to determine accounts requiring close attention • Interfaces with offshore call center to provide assistance • Prepares customer billing and coordinates resolution of billing issues • Order fulfillment including receiving orders and updating systems

🎯 Requirements

• High School diploma or equivalent required • 2+ years of generally related customer service experience • General knowledge of assigned area’s products and customer service activities • Proficient MS Office skills • Ability to navigate a computerized data entry system or relevant applications • Strong verbal and written skills • Customer Service skills including adaptability, attention to detail, patience, and problem-solving

🏖️ Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave • Employee stock purchase plan