Adult Emergency Financial Assistance Specialist

7 hours ago

🇺🇸 United States – Remote

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $21 / hour

⏰ Full Time

🟢 Junior

💸 Financial Planning and Analysis

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Nonprofit Organization • Charity • 211 Tampa Bay • Suicide Prevention • Veteran & Military Support

51 - 200 employees

🤝 Non-profit

🌍 Social Impact

🤲 Charity

Description

• Provide information and referral services on health services programs. • Efficiently handle incoming calls, emails, chats, and text messages. • Help coordinate services to the most suitable service and provide comprehensive referral services. • Provide compassionate support to individuals facing mental health challenges, substance abuse, behavioral health issues, and trauma from sexual assault. • Facilitate crisis intervention services and advocate for emergency service and wrap-around service connections. • Assess 2-1-1 inquirer needs for wrap-around services. • Request Pinellas County Human Services Individual Service Pool Services and provide supporting documentation. • Coordinate with internal programs and/or external partner agencies to facilitate and support service requests, offer advocacy services, and report any suspected cases of abuse or neglect. • Conduct outbound follow-up calls for quality assurance. • Access, retrieve and input information in the 211 database platform for each contact made. • Participate in quality review of department operations and meetings. • Serve and participate in meetings, committees, community activities and outreach events.

Requirements

• Excellent verbal communication, customer service and time management skills. • Ability to read and interpret documents. • Ability to write routine reports and correspondence. • Ability to respond to common inquiries or complaints from clients or members of the community. • Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization. • Ability to add, subtract, multiply and divide. • Ability to problem solve and manage a variety of concrete variables in situations where only limited standardization exists. • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. • Strong data entry skills. • Proficient personal computer skills including e-mail, recordkeeping, routine database activity, word processing, spreadsheet, graphics, etc.. • Ability to handle multiple tasks simultaneously.