Implementation Manager

March 18

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First Due

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First Due is a leading AI-powered software solution designed specifically for Fire and EMS agencies, offering a comprehensive platform to manage their operations effectively. The company provides a wide range of integrated functions including incident reporting, personnel management, asset tracking, and data analytics, all accessible from a single cloud-based interface. This innovative solution not only enhances operational efficiency but also promotes inter-agency collaboration and community engagement, making it an essential tool for modern public safety management.

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• This is a remote position. • The Implementation Manager role involves working with customers across Fire, EMS and Office of Emergency Management in their implementation and set-up of the First Due Platform. • You will be responsible for ensuring our customer implementations stay on track and are delivered on time with high quality. • You will receive significant support internally from our client success and development teams in a collaborative fast paced start-up environment. • Manage implementation of customers from contract to launch. • Oversee Customer Success and Engineering staff on implementation to ensure on-time delivery on software implementations. • Develop project plans, track progress, and monitor roadblocks during the implementation phase. • Coordinate with partners and other organizations. • Document data requirements and process workflows. • Report regularly on status of implementations and potential issues. • Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements.

🎯 Requirements

• Minimum 3 years of Software Implementation project management experience • English and French language proficiency • Knowledge of project management tools • Excellent written and verbal communication skills • Highly detail oriented • Motivated and proactive in creating and improving processes and workflows • Strong analytical and critical thinking skills • Good to have: Familiarity with SQL • Good to have: Experience with Fire and EMS agency software solutions

🏖️ Benefits

• Competitive pay • Medical, dental, and vision coverage • FSA/HSA • 401(k) • Flexible PTO • Fully remote workplace • Technology stipend • Opportunities for advancement • Other benefits and perks