Fintech Banking - Partner Operations Manager

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FIS

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Information Technology

10,000+

Description

• Support in the evaluation of and implementation with new financial institutions and partners, with a hands-on approach to achieve streamlined and efficient partner onboarding • Build trust and maintain strong, lasting relationships with a solution-oriented approach to deliver exceptional CX for internal and external stakeholders alike • Define and continuously refine a repeatable playbook for partner and customer implementations which includes best practices and cross-functional efficiencies in processes, procedures and tools • Build and train a specialized team of operational experts as our partner and customer base continues to grow and expand • Provide functional and technical leadership to the COPS team to develop and execute service offerings that drive and accelerate customer adoption, engagement, and growth • Assist in developing short, medium, and long-term plans to achieve and drive strategic objectives to completion • Advocate for the voice of the customer to Product & Engineering leadership and influence product prioritization and roadmaps

Requirements

• 6+ years of professional career experience, including 3+ years in an operational role in fintech, banking-as-a-service, or financial services company • Experience interfacing with financial institutions or managing banking partner relationships • Working knowledge of card issuance, card processors, card networks and card printers • Executive-level verbal and written communication skills • Demonstrated history of operationalizing and scaling complex processes • Strong project and time management skills • Comfort working in a high-growth, fast-paced environment where priorities can quickly change

Benefits

• A voice in the future of fintech • Always-on learning and development • Collaborative work environment • Opportunities to give back • Competitive salary and benefits