ITIL Release and Deployment Management Analyst Specialist

February 12

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $94.6k - $158.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

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FIS

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FIS is a leading provider of technology solutions for financial institutions, businesses, and governments worldwide. It offers a comprehensive suite of banking, lending, and payment solutions designed to help entities thrive in the digital age. FIS focuses on providing advanced solutions that improve efficiencies, reduce costs, and enhance customer satisfaction by offering services such as digital banking, automated finance, wealth management, and payment processing. With its expertise in fintech, FIS powers the global economy by ensuring secure and efficient money management throughout its lifecycle, from storage and transfer to investment and compliance.

Information Technology

10,000+ employees

Founded 1968

💳 Fintech

💸 Finance

🏦 Banking

📋 Description

• As a Release & Deployment Management Analyst, you will be part of a team focused on delivering releases to our clients. • This may include implementation, post-implementation and ongoing production support releases to meet the operational needs once a client is considered Business as Usual (BAU). • The Release & Deployment Management Analyst will be client-focused and may be client facing while building a trusted relationship with the client, enhancing client satisfaction and delivering high quality releases with stability and reliability. • The Release & Deployment Management Analyst will collaborate with project or production support business analysts, development, QA and other technical teams in order to manage the full life cycle of releases. • Participate in release planning, scope and timeline negotiation • Advocate for release management best practices and standards • Proactively identify risks and mitigation strategies throughout the SDLC • Maintain release calendar and contact distribution lists • Ensure changes are properly documented, tracked and communicated to stakeholders • Conduct release readiness reviews and obtain required signoffs • Create deployment/release plans/playbooks as required • Coordinate release activities during the change window • Support post-release monitoring for issues requiring triage/fixes • Track issues found in the release process and help drive continuous process improvements • Serve as a liaison between technical and non-technical teams (internal and external clients) to ensure release requirements are met

🎯 Requirements

• Extensive knowledge of SDLC and release management • Experience working with both software and infrastructure projects that are highly technical in nature • Experience working with Agile and Waterfall methodologies • Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application • Knowledge of financial services industry • Skill in the use of negotiation techniques to reach agreement when there are widely differing viewpoints • Excellent analysis, problem-solving, team, conflict management and time management skills • Highly organized with excellent verbal and written communication skills • Ability to maintain confidentiality and carry out assignments that are sensitive in nature • Ability to handle on demand requests and adapt to changing requirements • Ability to react quickly, work under pressure and expedite requests when required • Bonus if you have: DevOps/SRE Technical background • Project Management Experience in supporting production clients and meeting SLAs • General knowledge of financial solutions technology

🏖️ Benefits

• Competitive salary and benefits • A work environment built on collaboration, flexibility, and respect • A chance to work on some of the most challenging, relevant issues in financial services and technology while building your technical skillset