Quality Assurance Specialist

June 3

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Five9

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1001 - 5000

Description

• Work with customer to help define user acceptance testing for call flows • Effectively communicate plans, progress, and status to both internal and customer organizations • Continually seek opportunities to increase customer satisfaction and deepen customer relationships by interacting effectively at all levels of the organization • Excellent Project, Commercial and Stakeholder Management Skills. • Customer facing so ideally Professional Services background rather than just Software QA • Skilled in all areas of test management including defining test strategies throughout the delivery lifecycle • Awareness / appreciation of test automation best practice and methodology • Awareness / appreciation of NFT best practice and methodology • Strong understanding of migrating to cloud-based platforms • Work with Five9 automation testing tools to build test case scenarios for customers

Requirements

• Education - Bachelors or Equivalent Experience Preferred • Years of experience – 5+ Years Preferred • Contact Center industry/platform experience • Extensive on-site and web-based presentation experience and skills • Outstanding verbal, written and presentation skills with the ability to foster effective relationships • Proven record of successful demonstrations and presentations to close deals • Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers

Benefits

• Company stocks • Annual merit increase based on performance • 15% night shift differential pay • Paid Leave with Cash Conversion • HMO with free dependents • Retirement Plan • Life Insurance • While on work from home setup: Internet and meal allowance are provided • Employee Assistance Program for mental and social well-being • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)