SMDigital is an award-winning, international digital agency with 100+ talented teammates all of whom have a unwavering “fire-in-the-belly” and a desire to make things happen.  We have offices in South Florida and South America and our client roster is growing fast.  Over the years, we've fostered an infectious culture that is creative, autonomous, and accountable--which helps generate significant results for our clients.We know that our company is only as good as our people. And this is your shot to get your foot in the door working directly with our US Account Management Team.So You Wanna’ Work at SMDigital? All you need to do to catch our attention is tell us why you’re best suited for this job. Cross that bar and you’ll be welcomed into our office, where you’ll breathe the rarified air of entrepreneurs and big thinkers and help build the wave of momentum toward creating a new and better way of marketing digital solutions online.

SMDigital USA

Bookkeeper

Manage accounts payable, vendor relations, and financial reporting for a growing organization.

• Support full accounts payable cycle including invoice and payment processing, GL coding, vendor maintenance, and general record-keeping
• Build strong relationships across departments by managing billing and payment issues with timely resolution
• Process corporate credit cards in accordance with internal policies and controls
• Assist with month, quarter-end, and annual close activities and prepare additional reports as requested by senior management
• Review and Audit credit card statements and charges to ensure entries and limits are correct
• Suggest changes or improvements to help increase accuracy, efficiency, and cost reductions
• Liaison between business units to ensure sales commissions are processed on time
• Support ad hoc projects and analysis, with a focus on marketing research, competitive intelligence, and others, as requested
• Can also do administrative tasks such as Data Entry, Marketing Research, and Email Marketing
• All other duties as required

Skilled Bookkeeper

Operations

Oversee daily activities and support agents in a digital marketing call center.

• Help lead and support the Contact Center team
• Oversee the daily activity of Contact Center agents and leads
• Participate in the full employee employment cycle including performance reviews
• Foster frequent video check-ins to support and build rapport with Agents
• Prepare Call Center performance reports by collecting, analyzing, and summarizing data and trends
• Ensure contracted service levels and quality objectives are achieved
• Keep Teammates motivated and engaged toward meeting individual and team goals
• Work collaboratively with the Talent Manager and provide management direction in their absence
• Report system, customer, or operational issues that impact service quality
• Participate in calibration sessions with Teammates, Quality Analysts and Workforce Analysts; coach Teammates regarding needed improvements
• Responsible for data collection, analysis and quarterly/ad hoc reporting

Operations Supervisor

Social Media Manager

• Administer social media accounts
• Create original text and video content
• Manage posts and respond to followers
• Manage company image in a cohesive way
• Stay up-to-date with digital technologies and social media trends

Customer Support

• Answer inbound phone calls.
• Provide exemplary customer service with every interaction.
• Provide resolution on the first interaction with the caller.
• Deliver quality results with every interaction in a timely manner.
• Collect and gather all necessary information for clinical review.
• Cross-trained with other communication platforms (outbound calls, chats, emails) if needed.
• Must have a strong sense of self-awareness, willingness to learn, and accept coaching to improve.
• Must have empathy for others and the ability to build rapport.
• Thrive in a fast-paced environment, and are willing to jump in and help other team members.
• Performs other duties as assigned by Management.

Customer Service Representative

Content Writer

• Meticulously review case studies, banner ads, text ads, display ads, and video scripts for grammatical/spelling errors
• Edit and proof work to ensure high editorial standards are met
• Ensure consistency in language, brand guidelines, and formatting
• Creating compelling headlines and copy for ad units and posts
• Create engaging content for advertising campaigns, website material, social media posts, email marketing
• Identify customers’ needs and recommend new content
• Maintain editorial calendar for clients
• Formulate and integrate keywords for SEO
• Utilize research for reaching the target audience
• Monitor U.S. communication trends for creating creative copy
• Work in a fast-paced environment handling multiple projects concurrently

Copy Writer / Editor / Proofreader

Financial Planning and Analysis

• Answer incoming calls to gather and input relevant information regarding the client’s potential claim
• Gather details regarding Plaintiff information, Attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine the veracity of potential claims
• Enter all details and information into the case management system and create leads
• Assign all leads created to the Account Executives
• Provide the best caller experience to clients
• Perform other duties as assigned by Management

Financial Account Skilled Intake Specialist

• Lead the operational functions of the company
• Ensure all teams work together to deliver efficiency and effectiveness
• Implement strategies aligning with company's mission and vision
• Improve processes and drive operational excellence
• Develop and monitor key performance indicators (KPIs)
• Maintain quality standards

Operations Manager

QA Engineer

• Monitor inbound and outbound calls, and email responses
• Evaluate customers’ experience
• Assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures
• Provide feedback to call center team leaders and managers
• Score each call from 1 to 5 in different KPIs: communication, approach, resolution correctness, improvement areas, and info collection
• Find areas of opportunity for each teammate
• Provide feedback in written form to the client in real-time
• Create/manage a QA scorecard form
• Create a QA score dashboard
• Participate in periodic calls to provide insight into the AE scores, trends, suggestions, etc.

Quality Assurance Analysts

• Conducting in-depth research on industry-related topics in order to develop original content.
• Developing content for blogs, articles, product descriptions, social media, and the company website.
• Assisting the marketing team in developing content for advertising campaigns.
• Proofread content for errors and inconsistencies.
• Editing and polishing existing content to improve readability.
• Conducting keyword research and using SEO best practices to increase traffic to the company website.
• Creating compelling headlines and body copy that will capture the attention of the target audience.
• Identifying customers’ needs and recommending new content to address gaps in the company's current content.

Remote Jobs at SMDigital USA

SMDigital USA

Skilled Bookkeeper

SMDigital USA

Operations Supervisor

SMDigital USA

Social Media Manager

SMDigital USA

Customer Service Representative

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Copy Writer / Editor / Proofreader

SMDigital USA

Financial Account Skilled Intake Specialist

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Operations Manager

SMDigital USA

Quality Assurance Analysts

SMDigital USA

Content Writer / Video Editor

SMDigital USA