Senior Product Manager - Digital Engagement Campaign

2 days ago

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

Description

• Join us in bringing joy to customer experience. • Five9 is a leading provider of cloud contact center software. • We celebrate diversity and foster an inclusive environment. • We’re seeking a passionate Sr. Product Manager to drive the evolution of our Email Messaging and Digital Outreach Campaign capabilities and integration with our existing outbound orchestration assets. • Your expertise in building products for email marketing, multi-channel campaign management, Proactive Outreach, Sales/Lead generation and orchestration, and SaaS platforms will shape the future of our Digital engagement strategy. • You will be at the forefront of CCaaS innovation.

Requirements

• Bachelor’s degree in Computer Science, engineering, business, or related field; an MBA or similar advanced degree is preferred. • 5+ years of experience in software product management, preferably within an enterprise SaaS environment, specifically with a leading Digital-first engagement vendor (such as Zendesk, Salesforce, Freshdesk, Genesys, Nice), Email Marketing leader (such as Klaviyo, Mailchimp, Constant Contact, HubSpot) or a leading multichannel marketing platform/hub (such as Iterable, Braze, SFDC Marketing Cloud, Clevertap). • Fluency in understanding API and developer documentation • Strong analytical and problem-solving skills, knowledge of user needs, and market dynamics. • Expertise in using data to drive decision-making, with experience managing beta programs, gathering user feedback, and conducting A/B testing to validate product directions. • Excellent collaboration skills, with the ability to motivate and guide a product development team, work effectively across functions, and lead through influence in a global team environment. • Expertise in crafting and executing robust product and marketing strategies with strong communication skills.