Technical Account Manager

2 days ago

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Five9

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1001 - 5000

Description

• Join us in bringing joy to customer experience. • Five9 is a leading provider of cloud contact center software. • The Technical Account Manager will play a key role on projects related to advising C-level clients on best practices.

Requirements

• 7+ years of related experience, with minimum of 3+ years in a implementation/consulting services, support position and/or sales engineering • Strong skills in project management, client management, and technical call center • Call Center industry experience • TCP/IP Networking knowledge • Strong practical understanding of VoIP applications and its principles • Proficient with WAN applications • Strong knowledge of PBX, ACD, CTI, IVR and other call center related technology • Well-versed in Salesforce CRM • Ability to interpret HTML / XML related web posting • Outstanding customer verbal and written communication skills • Excellent time management skills including managing multiple client implementations and sales activities simultaneously • Must be an entrepreneurial, self-starter • Willingness to travel • B.A./B.S. or equivalent experience

Benefits

• Five9 Shares • Bonus Scheme • 10% Flex Benefits • Meal Allowance • Medical Insurance • Life Insurance • 25 day Annual Leave + Public Holidays