Fixify is an AI-assisted help desk platform that combines cutting-edge technology with personalized human support to enhance IT service management. It streamlines ticket categorization, provides real-time performance metrics, and offers insightful dashboards, enabling teams to optimize their efficiency and focus on strategic tasks. With features like sentiment analysis and workflow customization, Fixify ensures a responsive and tailored approach to IT help desk solutions.
March 28
Fixify is an AI-assisted help desk platform that combines cutting-edge technology with personalized human support to enhance IT service management. It streamlines ticket categorization, provides real-time performance metrics, and offers insightful dashboards, enabling teams to optimize their efficiency and focus on strategic tasks. With features like sentiment analysis and workflow customization, Fixify ensures a responsive and tailored approach to IT help desk solutions.
• Where some people simply see numbers, you see conversations. • Those conversations are at the heart of the care we provide for our customers. • If you’ve ever seen sudoku squares dancing in your sleep you’re the kind of data enthusiast we’re looking for. • We’re building an IT help desk service that combines whip-smart tech along with a human touch — and data is at the heart of it all. • We’re looking for someone to build the infrastructure that’ll connect Fixify to our customer’s systems and put their data through its paces. • As our Senior Data Engineer, you’ll integrate new data sources, deploy machine learning models, and generally help shape our future tech stack. • Collaboration is key. • Quality is at the center of everything we do. • While we move fast we also appreciate the importance of periodic manual checks to ensure we’re clearing the high bar when it comes to our standards. • If you’re ready to be a data visionary, an architect, and a mentor who carries the torch that lights the path for our team and our users, we can’t wait to talk with you.
• A demonstrated passion for solving data problems and helping teams make impactful decisions. • Proficiency in Python and SQL • A deep understanding of data transformation/transportation and cloud technologies • A knack for building scalable data architectures. • The ability to work cross-functionally and lift the team with your positive energy. • A genuine interest in understanding user needs and translating them into technical solutions. • A collaborative, curious nature and a drive to keep improving. • Experience with Clickhouse and Airflow are a plus, but not required.
• Give you an opportunity to learn something new every single day. • Bring you in on projects early so you can make the best technical decisions from the start. • Welcome you into a close-knit, experienced team that values every voice and learns from every challenge. • Share the 'why' behind every decision so you learn from our collective journey. • Give you a direct view into the impact your work has on our customers’ day-to-day lives.
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