Associate Customer Support Specialist

September 19

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Fleetio

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Track, analyze and improve your fleet operations with Fleetio

Fleet Management Software • Fleet Maintenance Software • SaaS

201 - 500

Description

• The Customer Support team is seeking a knowledgeable and customer-focused individual. • As an Associate Customer Support Specialist, you will be the first point of contact for fleet management software. • You will play a critical role in ensuring customer satisfaction and resolving complex technical issues. • This position requires a deep understanding of fleet management software and strong problem-solving skills. • You will report to our Associate Customer Support Manager and maintain explicit communication with team members.

Requirements

• Previous experience in a customer support or technical support role, preferably in the software industry. • In-depth knowledge of fleet management software and related technologies is a plus! • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively. • Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely. • Customer-centric mindset with a passion for delivering exceptional support experiences. • Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously. • Proficiency in using customer support tools and software, including ticketing systems, CRM software, and remote support tools. • Flexibility to work occasional evenings or weekends to accommodate customer needs.

Benefits

• Multiple health/dental coverage options • Vision insurance • Incentive stock options • 401(k) match of 4% • PTO - 4 weeks • 12 company holidays + 2 floating holidays • Parental leave- birthing parent (12 weeks paid) non-birthing (4 weeks) • FSA & HSA options • Short and long term disability (short term 100% paid) • Community service funds • Professional development funds • Wellbeing funds - $150 quarterly • Business expense stipend - $125 quarterly • Mac laptop + new hire equipment stipend • Monthly catered lunches • Fully stocked kitchen with tons of drinks & snacks • Remote working friendly since 2012