Product Support Representative - Tier 1

October 8

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Raintree Systems

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Medical Record and Billing • Pediatric Therapy • Physical Therapy • Billing Services • Revenue Cycle

201 - 500

Description

• An Associate Product Support Representative plays a critical role in the overall client experience. • This person is often the face of the company for users experiencing issues or questions with Raintree software. • Great support is about earning trust through urgency, consistency, follow-through, and the delivery of high-quality answers. • Responsibilities of the role focus on responsiveness, troubleshooting, problem-solving, case management, and client service/communication. • They will work closely with clients and other support team members to efficiently identify and solve basic issues. • The ideal candidate is skilled at troubleshooting/problem-solving, has a curiosity to learn, and can juggle multiple priorities while putting the client’s needs first.

Requirements

• Bachelor’s degree or relevant experience • At least 2 years of software application support experience in a SaaS environment • High technical aptitude • Proven track record of outstanding client support, troubleshooting and problems solving in a complex, technical environment • Medical/Revenue Cycle Management experience preferred • Previous SaaS or Healthcare IT company experience preferred • Working knowledge of EMR/EHR medical software applications is a plus • Must be able to work on a Pacific Time Zone schedule (8am-5pm PT preferred)

Benefits

• Remote Work/Work From Home • Paid Time Off/11 Paid Holidays/Year-End Holiday Break • Health, Dental, Vision, HSA/FSA, 401K with Company Match • Disability & Life Insurance • Employee Assistance Program • Paid Parental Leave