Customer Service and Rebate Processing Specialist

October 4

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Resource Innovations

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Energy Efficiency • Market Transformation • Strategic Consulting • Community Engagement • Resource Efficiency

201 - 500

Description

• Resource Innovations is seeking Customer Service and Rebate Processing Specialists to provide processing and customer support for multiple clients throughout the nation. • If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you. • The Resource Innovations Business Processing team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. • Utilities across the U.S. engage Resource Innovations' Call Centers to deliver caring, knowledgeable and engaging customer support. • Leave work every day knowing that you, personally, have made an impact on the world. • Resource Innovations (RI) is a women-led energy transformation firm focused on impact. • Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. • Load flexibility, electrification, and carbon reduction. With every step, we’re leading the charge to power change.

Requirements

• Minimum of a high school diploma or equivalent. • Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm. • Minimum 6+ months of related work experience in a call center environment. • Proficiency in 10-key data entry from computer keyboard. • Experience with various Microsoft programs, including Word, Excel, Access. • Strong attention to detail. • Strong organizational and prioritization skills and ability to multi-task. • Excellent written and verbal communication skills. • A positive and customer - friendly outlook. • Able to follow directions as they are given. • Experience in a data entry processing and customer centric call center environment preferred. • Experience working in energy efficiency or utility fields a plus. • English and Spanish speaking.

Benefits

• Resource Innovations offers competitive salaries based on candidate's qualifications. • Resource Innovations also offers three weeks paid vacation per year. • paid holidays. • a 401(k) plan with employee matching funds. • a discretionary bonus. • an overall comprehensive benefits package.