Assembly Customer Service Representative

October 3

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Axalta

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Industrial Coatings • Powder Coatings • Automobile Coatings • OEM Coatings • Refinish Coatings

10,000+ employees

Founded 1870

Description

• Provide customer support for all X-Pert hardware and software via telephone, occasionally at customer location. • Record all customer communication by documenting customer name, status, problem and procedures taken within SalesForce. • Process appropriate forms for repair orders, invoices and requests getting approval when necessary. • Follow up with customer/vendors on matters regarding unresolved issues and outstanding loaner equipment/returns. • Prepare and ship customer orders and repair orders within agreed deadlines. • Perform hardware repair/refurbs on all products distributed; returning defective parts to vendors under warranty. • Responsible for purchasing parts and supplies. • Maintain adequate inventory of resale and spare parts. • Maintain X-Pert drawings, parts/material spreadsheets and lid/can library. • Maintain X-Pert slide machine and slide inventory so lids can be produced per agreed deadlines. • Assist X-Pert Engineers and Programmers on product development, product testing and troubleshooting when necessary. • Perform miscellaneous duties as directed.

Requirements

• High School Diploma or equivalent required. • Prefer formal training in computers from vocational school or college. • 1-2 years of experience in computer support with telephone support preferred. • Must include some experience in configuring a variety of PC hardware and software. • Ability to troubleshoot and perform basic PC hardware maintenance. • Knowledge of a variety of personal computers, software packages, and related hardware/software. • Strong interpersonal and communication skills.