Assembly Customer Service Representative

October 3

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Logo of Axalta

Axalta

Industrial Coatings β€’ Powder Coatings β€’ Automobile Coatings β€’ OEM Coatings β€’ Refinish Coatings

10,000+

Description

β€’ Provide customer support for all X-Pert hardware and software via telephone, occasionally at customer location. β€’ Record all customer communication by documenting customer name, status, problem and procedures taken within SalesForce. β€’ Process appropriate forms for repair orders, invoices and requests getting approval when necessary. β€’ Follow up with customer/vendors on matters regarding unresolved issues and outstanding loaner equipment/returns. β€’ Prepare and ship customer orders and repair orders within agreed deadlines. β€’ Perform hardware repair/refurbs on all products distributed; returning defective parts to vendors under warranty. β€’ Responsible for purchasing parts and supplies. β€’ Maintain adequate inventory of resale and spare parts. β€’ Maintain X-Pert drawings, parts/material spreadsheets and lid/can library. β€’ Maintain X-Pert slide machine and slide inventory so lids can be produced per agreed deadlines. β€’ Assist X-Pert Engineers and Programmers on product development, product testing and troubleshooting when necessary. β€’ Perform miscellaneous duties as directed.

Requirements

β€’ High School Diploma or equivalent required. β€’ Prefer formal training in computers from vocational school or college. β€’ 1-2 years of experience in computer support with telephone support preferred. β€’ Must include some experience in configuring a variety of PC hardware and software. β€’ Ability to troubleshoot and perform basic PC hardware maintenance. β€’ Knowledge of a variety of personal computers, software packages, and related hardware/software. β€’ Strong interpersonal and communication skills.

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