Industrial Coatings β’ Powder Coatings β’ Automobile Coatings β’ OEM Coatings β’ Refinish Coatings
10,000+
October 3
πΊπΈ United States β Remote
β° Full Time
π’ Junior
π Customer Support
π«π¨βπ No degree required
π½ H1B Visa Sponsor
Industrial Coatings β’ Powder Coatings β’ Automobile Coatings β’ OEM Coatings β’ Refinish Coatings
10,000+
β’ Provide customer support for all X-Pert hardware and software via telephone, occasionally at customer location. β’ Record all customer communication by documenting customer name, status, problem and procedures taken within SalesForce. β’ Process appropriate forms for repair orders, invoices and requests getting approval when necessary. β’ Follow up with customer/vendors on matters regarding unresolved issues and outstanding loaner equipment/returns. β’ Prepare and ship customer orders and repair orders within agreed deadlines. β’ Perform hardware repair/refurbs on all products distributed; returning defective parts to vendors under warranty. β’ Responsible for purchasing parts and supplies. β’ Maintain adequate inventory of resale and spare parts. β’ Maintain X-Pert drawings, parts/material spreadsheets and lid/can library. β’ Maintain X-Pert slide machine and slide inventory so lids can be produced per agreed deadlines. β’ Assist X-Pert Engineers and Programmers on product development, product testing and troubleshooting when necessary. β’ Perform miscellaneous duties as directed.
β’ High School Diploma or equivalent required. β’ Prefer formal training in computers from vocational school or college. β’ 1-2 years of experience in computer support with telephone support preferred. β’ Must include some experience in configuring a variety of PC hardware and software. β’ Ability to troubleshoot and perform basic PC hardware maintenance. β’ Knowledge of a variety of personal computers, software packages, and related hardware/software. β’ Strong interpersonal and communication skills.
Apply NowOctober 2
51 - 200
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