Customer Support Representative

3 days ago

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Description

• The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. • This is a technical support role that is critical to the customer experience and success of the company. • As a Tier 1 Customer Support Representative, you are responsible for discovering, triaging, and resolving customer issues. • You will escalate complex issues to our Tier 2 team following our standards and procedures.

Requirements

• One to two years of experience as a technical support professional in a hi-tech or consumer electronics industry. • High School diploma with prior work experience in hi-tech or consumer electronic industry or Associate Degree preferred. • Advocate for the customer experience. Someone that is aware of the customer's pain points with the product and compassionate of frustrations experienced. • Able to adapt to new processes and products. Eager to learn and contribute to resources and communicate ideas. • Has a team-first mentality when working with other members. • Able to work in a fast-paced environment with dynamic requirements and priorities. • Able to exercise judgment within defined procedures to determine appropriate action plans and resolutions. • Attention to detail and commitment to managing problems through resolution. • Working knowledge of CRM and ticketing tools, specifically Salesforce Service Cloud. • Strong organizational and time management skills. • Professional written and verbal communication skills.