Field Support Engineer

November 16

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design • manufacturing • logistics • value-add services • electronics

10,000+ employees

🏢 Enterprise

💰 Post-IPO Equity on 2023-11

Description

• Perform routine and preventive maintenance on power management systems • Diagnose and repair faults, ensuring minimal downtime for clients • Educate clients on system operation and maintenance • Develop and deliver training sessions for client staff on PMS systems • Maintain strong client relationships through excellent customer service • Document all service activities, including installation, maintenance, and troubleshooting reports • Provide on-site technical support to clients, addressing any issues with PMS • Troubleshoot hardware and software problems in a timely manner • Assist in the installation and commissioning of power management systems • Conduct system testing and ensure proper functionality according to specifications • Ensure compliance with relevant health, safety, and environmental regulations

Requirements

• Bachelor’s degree/HNC/ONC or related qualification in Electrical Engineering, Electronics Engineering, or a related field • Minimum of 3-5 years of experience in servicing and maintaining power management systems, including PLC, SCADA, PME, and networks • Proven track record in a field-based engineering role • Strong understanding of power management systems, including hardware and software components • Proficiency in using diagnostic tools and software for troubleshooting PLC, SCADA, PME, and network systems • Familiarity with industry standards and regulations related to power management • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills • Ability to work independently and manage time effectively • Willingness to travel extensively to various field locations • Availability for emergency call-out cover • Valid driver’s license and ability to operate field service vehicles • Physical ability to perform fieldwork, including lifting and climbing

Benefits

• A merit-based annual pay review • Enhanced annual leave • Employee recognition scheme and long service awards • Referral bonus • Volunteer days • Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year • Sick pay scheme • Cycle to Work scheme • Enhanced maternity/paternity leave • Flexible/Remote/Hybrid Work based on your Job Function • Travel opportunities (role dependent) • Support in your well-being by access to: Employee Assistance Programme offering free access to qualified counsellors and expert advice • On-site trained Mental Health First Aiders • Access to various discount programs (including food, activities, gym memberships etc.)