Field Support Engineer

January 14

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Flex

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Flex is a global leader in design, engineering, and manufacturing services, specializing in data center and power solutions. The company offers an array of integrated end-to-end lifecycle services, focusing on innovation, advanced manufacturing, and supply chain management. Flex operates across multiple industries, including automotive, cloud communications, and healthcare, and aims to power AI innovation and sustainable practices. With a presence in major regions and a diverse global workforce, Flex continues to push boundaries in technology and efficiency.

design • manufacturing • logistics • value-add services • electronics

10,000+ employees

🏢 Enterprise

💰 Post-IPO Equity on 2023-11

📋 Description

• Perform routine and preventive maintenance on power management systems, including PLC, HMI, SCADA, PME, and networks. • Diagnose and repair faults, ensuring minimal downtime for clients. • Educate clients on system operation and maintenance, specifically focusing on PLC, HMI, SCADA, PME, and network systems. • Develop and deliver training sessions for client staff on PMS systems. • Maintain strong client relationships through excellent customer service. • Document all service activities, including installation, maintenance, and troubleshooting reports for PLC, HMI, SCADA, PME, and network systems. • Prepare and submit detailed service reports and feedback to the CPS & PMS team. • Provide on-site technical support to clients, addressing any issues with PMS, including PLC, HMI, SCADA, PME, and network systems. • Troubleshoot hardware and software problems in a timely manner. • Liaise with internal & external technical support teams and manufacturers for complex issues. • Assist the Install and commission of power management systems, including PLC, HMI, SCADA, PME, and network components, at client sites. • Conduct system testing and ensure proper functionality according to specifications. • Be available for emergency call-outs to address urgent issues and minimize system downtime during working hours. • Respond promptly to emergency service requests, providing effective solutions under pressure. • Ensure all work complies with relevant health, safety, and environmental regulations. • Adhere to company policies and procedures during field operations.

🎯 Requirements

• Bachelor’s degree/HNC/ONC or related qualification in Electrical Engineering, Electronics Engineering, or a related field. • Minimum of 3-5 years of experience in servicing and maintaining power management systems, including PLC, SCADA, PME, and networks. • Proven track record in a field-based engineering role. • Strong understanding of power management systems, including hardware and software components. • Proficiency in using diagnostic tools and software for troubleshooting PLC, SCADA, PME, and network systems. • Familiarity with industry standards and regulations related to power management. • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills. • Ability to work independently and manage time effectively. • Willingness to travel extensively to various field locations. • Availability for emergency call-out cover. • Valid driver’s license and ability to operate field service vehicles. • Physical ability to perform fieldwork, including lifting and climbing.

🏖️ Benefits

• A competitive salary and benefits package that includes: • A merit-based annual pay review • Enhanced annual leave • Employee recognition scheme and long service awards • Referral bonus • Volunteer days • Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year • Sick pay scheme • Cycle to Work scheme • Enhanced maternity/paternity leave • Flexible/Remote/Hybrid Work based on your Job Function • Travel opportunities (role dependent) • Employee Assistance Programme offering free access to qualified counsellors and expert advice • On-site trained Mental Health First Aiders • Access to various discount programs (including food, activities, gym memberships etc.)