Field Service Engineer

3 days ago

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nGeneration Limited

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nGeneration Limited is a company that specializes in providing a range of IT services, including IT system deployment, managed IT services, IT asset management, IT procurement, and retail control. They offer solutions such as project control, site survey, cabling, staging, and configuration to ensure high-quality IT implementations within budget. Their managed services are available 365 days a year across the UK and Ireland, particularly catering to large hospitality, retail, and leisure companies. The company also excels in IT asset management, resourcing, and procurement, providing seamless support through a directly employed, highly skilled workforce. nGeneration Limited prides itself on vendor independence and strong partnerships, offering sustainable and future-forward IT service delivery.

IT Project Management • Software Solutions • IT Support and Maintetance • Mobile Sales • EPOS

51 - 200 employees

Founded 2002

🏢 Enterprise

🛒 Retail

📋 Description

• Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, who also has excellent client-facing skills is required for a well-established company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry. • Your duties as Field Service Engineer / Field Support Technician will include: • Conduct daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry. • Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process. • Perform the setup of Wi-Fi devices and identify faults with data network cables on-site. • Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable. • Ensure troubleshooting steps and actions are well documented and is signed off by the client before completing the task at the site. • If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT Technical Support, Electronic Equipment Installation, Telecoms or Broadband Engineering, or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware. • This role requires the ability to identify and fix hardware and software issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential. • Once you have completed your induction training, as a Field Service Engineer / Field Support Technician, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment. • In this role, you will also conduct site surveys and audits for clients to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware. • If you are successful in your application, you will be provided with one of our brand-new vans. These vans are equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized racking in the rear tailored to the needs of our clientele. This makes it much easier to load and unload equipment on-site when necessary. • nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.

🎯 Requirements

• Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT Technical Support, Installations, Telecoms / Broadband Engineering, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided. • Essential requirement: Willingness to travel to client sites daily. • Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable. • Experience: • 1 year of IT support experience (preferred) • 1 year of EPOS experience (preferred) • Licence/Certification: • UK Manual Driving Licence (required) • Willingness to travel: • 100% (preferred) • Excellent communication skills (both written and verbal)

🏖️ Benefits

• Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card. This means you won't have to worry about transportation and fuel expenses while performing your duties. Whether it's commuting to work or visiting clients on-site, the company van and fuel card will be at your disposal to ensure a smooth and hassle-free journey. • Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits. • Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us. • 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones. • Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.