Field Service Engineer

6 days ago

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SMT GB

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Construction Equipment • Excavators • Wheel Loaders • Articulated Haulers • Pavers

201 - 500 employees

Founded 1967

Description

• We are looking for a Field Service Engineer to be based from our Warrington depot, this role will be covering Warrington to Crewe. • The focus of this role is to ensure we deliver a first class service to both internal & external customers. • Actively seek revenue opportunities and discuss these with customers, Customer Support Representative’s and your Line Manager. • Service and repair Volvo construction equipment or miscellaneous equipment. • Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer. • Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions. • Work in line with quotations and time guides, highlighting to management where additional work may be required. • Ensure software updates are installed as new versions are released. • Complete tablet inputs, electronic reports and timesheets in ‘real time’ providing comprehensive details of the work undertaken. • Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion. • Able to work overtime as and when required and to honour reasonable call out requests. • Attend any relevant product or systems training courses.

Requirements

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G) • Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics. • Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS. • Ability to communicate efficiently with colleagues, management and customers • Work with a cost conscious mindset to ensure maximum profitability • Ability to problem solve and high level of diagnostic skills • Confident using computer systems and outlook • High levels or attention to detail • Conscientious in all aspects of the job • Highly responsible, reliable, honest and trustworthy • Ability to understand technical literature/systems • Experience of Welding and Fabrication

Benefits

• 5% Employer Pension contribution • 25 days annual leave + Bank Holidays • Cycle to Work Scheme • Life Assurance 4 x annual salary • Yulife – Wellbeing App offering discounts and vouchers • Financial/Physical/Mental Health Counselling and Coaching sessions • Free Will writing service • EAP, which includes 24/7 Doctor access • Healthshield – Cashplan for all employees • Family Friendly policies • Company events