Field Service Engineer

March 28

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GE HealthCare

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GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

Healthcare • Biotechnology

10,000+ employees

Founded 1892

💊 Pharmaceuticals

📋 Description

• Our Field Service engineers are responsible for repair and maintenance of all equipment models specific to a modality or modalities in the assigned area. • In this role, you'll be responsible mainly for servicing the X-Ray modality. • You'll develop and maintain strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality. • Maintaining all models specific to a modality in the assigned area. • Training is provided. • Performing total system level troubleshooting on complex multi-symptom problems. • Communicating clearly with customers and department managers on the equipment status and maintain customer satisfaction. • Assisting in Account Sales visits, helping train others where necessary, identifying Sales opportunities and communicating them to accounts team. • Assisting in the growth and direction of business in geographic area. • Responsible for Warranty and PMS contract cost control. • Completing all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts). • Playing a leading role in a complex and multifunctional rooms. • Sharing best practices. • Maintaining effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

🎯 Requirements

• Qualified Technician/ Engineer or equivalent professional experience in medical devices • Relevant Field Service experience • Technical analytical skills • Planning and organizing work effectively and efficiently • Ability to work independently with minimum supervision, high work standards and quality, showing initiative and motivation • Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills • Fluency in English • Valid driving license, active driving experience