Dynamics 365 CRM Technical Lead

October 20

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Description

• Lead functional aspects of Microsoft Dynamics CRM projects. • Ensure successful design, configuration, and implementation of CRM solutions. • Collaborate with business stakeholders to understand and document business processes. • Lead the design and configuration of Microsoft Dynamics CRM solutions. • Configure and customize Microsoft Dynamics CRM to meet specific business needs. • Provide guidance and direction as tier 3 support for ticket escalations. • Develop and deliver training programs for end-users. • Conduct testing and quality assurance to ensure CRM solutions meet business requirements. • Communicate with key stakeholders to provide product updates and address concerns. • Recommend and implement best practices for CRM configuration and usage.

Requirements

• Bachelor’s degree in Business, Information Technology, or a related field. • Proven experience (7+ years) as a Microsoft Dynamics CRM Functional Consultant or Lead. • In-depth knowledge of Microsoft Dynamics CRM features, configuration, and customization. • Strong understanding of business processes related to CRM, sales, marketing, and customer service. • Experience with Configure, Price, Quote (CPQ) tools is a desired skill. • Excellent communication, leadership, and problem-solving skills. • Project management experience with the ability to manage multiple priorities. • Certifications (desired): Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate.