Customer Support Representative

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Flight CX

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Description

• Flight builds remote-first customer support teams for growing startups who put people first. • We're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike. • We’re looking for customer support representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our clients and their customers.

Requirements

• Prior customer support experience • Excellent verbal and written communications skills in English as demonstrated by a strong score on an English proficiency test • A high level of empathy and emotional intelligence • Top-notch problem solving skills • Adaptability and a growth-learning mindset • Ability to work full-time between the hours of 7:00 am - 1:00 am EST (We schedule folks for 9 hour shifts with a 1 hour lunch and two 15-minute breaks within those hours). • Available to work Saturday or Sunday

Benefits

• A flexible, remote work environment • Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success • Learning and development programs so you can keep growing your skills and career • Early stage startup with lots of opportunity for ownership and impact • Paid time off