Project Manager

August 23

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Flooid

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Flooid, a GLORY company, supplies a market-leading composable unified commerce platform provider that enables retail and hospitality brands to sell to customers flexibly and consistently, wherever they are and however they choose to shop$1. .$1

Retail Software Solutions • Multi-channel Store Systems • Unified Commerce • Commerce Platform • Self Checkout

501 - 1000

Description

• As a Project Manager at Flooid, you will manage customer relationships, revenue generation, and multiple project deliverables in a profitable manner • Develop and maintain strong, long-term positive relationships with current and prospective customers • Strategically plan, prioritize, and balance a variety of customer commitments • Manage portfolio profitability - including customer P+L, project estimates, budgets, forecasts, and expense management - and conduct regular business reviews • Monitor project progress, anticipate and identify potential risks and obstacles that could impede effective customer deliveries, and proactively implement mitigation strategies • Effectively communicate and manage customer expectations with the goal of maximizing customer satisfaction • Use discretion and independent judgment, when appropriate and in line with company best practices, to address and resolve customer satisfaction issues • Collaborate with product managers, engineers, designers, and other stakeholders to define project scope, goals, and deliverables that support business objectives • Confidently provide regular project updates to senior leadership and other stakeholders, highlighting key milestones, challenges, and achievements • Travel to and work at customer sites, when required

Requirements

• Prior project management experience in the retail, hospitality, and/or technology sectors, with software delivery experience highly desired • Strong technical awareness and the ability to understand the reasoning and implications of technical decisions • Excellent problem solving and analytical skills, with a methodical approach to troubleshooting complex problems and the confidence to ask questions and challenge opinions when necessary • Strong oral and written communication skills as well as excellent interpersonal skills – must be able to communicate and interact effectively with customers and coworkers • Ability to facilitate communication between technical and non-technical teams, ensuring clear understanding and alignment of project goals • Exceptional organizational and time management skills with the ability and comfort to set priorities, handle multiple responsibilities, and meet deadlines under tight timescales • Innovative thinking to create and recognize inspired solutions – thinking “outside the box” • Awareness of market developments and the retail industry • Ability to quickly develop a working knowledge of Flooid products and services

Benefits

• Benefits start on day one – medical, dental, vision, life, and disability coverage available • Competitive salary • Flexible PTO policy that allows for uncapped PTO • Fully paid FMLA leave comparable to company-paid short-term disability coverage • 12 weeks of fully paid parental leave • 401(k) plan with company match