Patient Financial Services Specialist

June 14

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Florida Medical Clinic

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Family Practice • Psychiatry • Gastroenterology • Cardiology • Allergy/Immunology

1001 - 5000

Description

• The Patient Financial Services Specialist is a call center patient representative with experience and knowledge in physician based billing and medical insurance. Delivers the highest level of customer service by provide outstanding service to our patients and potential patients, effectively and efficiently resolving billing questions/disputes and collecting patient outstanding balances. You will be required to answer queries, handle complaints and troubleshoot problems in a professional and polite manner to ensure effective resolution and patient satisfaction • Researches billing disputes. • Demonstrates knowledge of insurance processing guidelines and uses knowledge to explain EOBs and patient balances to patients. • Initiates corrections on accounts when balances are incorrect • Escalates trends to manager • Makes calls out to and receives calls from patients/guarantors • Makes outbound calls to guarantors to initiate collections on outstanding balances • Collects Outstanding Patient Balances • Meets monthly quota • Explains balances to patients, initiates payment plans and collects outstanding balances

Requirements

• High school graduate or GED equivalent • Medical collections and insurance experience • Strong customer service skills • Self starter • Excellent telephone etiquette • Computer literate/typing skills • Common knowledge of collection laws • **MINIMUM 1 YEARS EXPERIENCE REQUIRED**

Benefits

• Gives you an employer that you will have pride in working for • Provides excellent training programs and opportunities for growth • Offers Medical Benefits including: • Employer Contributions to HSA high deductible plan • Discounts at our medical facilities • Cigna Open Access OAPIN & OAP plans • Supports Incentive based Wellness Programs • Offers company sponsored Life Insurance with buy-up provisions • Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options • Supports Paid Time Off and Holidays • Gives generous 401K plan with annual 3% Employer contribution after one year of employment • Values and appreciates its employees • Boasts a reputation for superior health care and quality service