Engineering Team Lead - Product Support

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Fluxx

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Enterprise Software • Cloud-based Software • User Interface • Customer Relationship Management (CRM) • Workflow

51 - 200 employees

🤝 Non-profit

🏛️ Government

☁️ SaaS

💰 $29.2M Venture Round on 2021-04

Description

• Provide technical leadership to the team, driving problem resolution and product improvements. • Work cross-functionally with teams to ensure quality and efficiency. • Influence technical decisions impacting reliability and customer satisfaction. • Manage the Product Support team toward customer satisfaction goals. • Oversee the triage of incoming support issues for timely resolution. • Conduct regular 1-1s for team members' development and growth. • Provide thought leadership in continuous improvement of systems and quality indicators. • Produce high-quality, tested, and secure software. • Stay informed about evolving technology.

Requirements

• Experience as a full-stack engineer (frontend + backend development) • At least 5 years of experience building, fixing, and scaling web apps (B2B apps preferred) • Proven ability to mentor and lead engineers • An innate curiosity and desire to learn and grow • Strong communication and collaboration skills • Dedication to writing and maintaining documentation • A willingness to adapt quickly

Benefits

• Medical, dental, and vision insurance • Flexible time off • Paid sick leave • 12 weeks of fully-paid parental leave • Annual learning and development stipend • Internet stipend • One-time home office set-up stipend • 401(k) retirement plan with company match • Eligible for incentive stock options