Franciscan Missionaries of Our Lady Health System
Franciscan Missionaries of Our Lady Health System is one of the largest healthcare systems in Louisiana, serving over half of the state's population and the largest metropolitan area in Mississippi. This non-profit, Catholic organization offers a comprehensive range of healthcare services through its network of hospitals, clinics, and physicians, focusing on quality patient care, community health, and education. Headquartered in Baton Rouge, Louisiana, the mission of the organization is to provide excellence in health services and to care for the sick across Louisiana and Mississippi.
Healthcare
Help Desk Technician
April 12
Franciscan Missionaries of Our Lady Health System
Franciscan Missionaries of Our Lady Health System is one of the largest healthcare systems in Louisiana, serving over half of the state's population and the largest metropolitan area in Mississippi. This non-profit, Catholic organization offers a comprehensive range of healthcare services through its network of hospitals, clinics, and physicians, focusing on quality patient care, community health, and education. Headquartered in Baton Rouge, Louisiana, the mission of the organization is to provide excellence in health services and to care for the sick across Louisiana and Mississippi.
Healthcare
📋 Description
• The Help Desk Analyst 1 provides primary support services to internal users by effectively troubleshooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. • Support includes issues relating to system access, hardware, application software, and basic network communication issues. • Responds to telephone calls, email and team member requests for technical and applications support. • Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.
🎯 Requirements
• 1 year experience in database applications or PC hardware & software. • High School Graduate or equivalent. • Experience supporting MS Office, web-based applications, and remote users. Experience identifying and resolving hardware issues for laptops, desktops, and servers.
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