Help Desk Support
August 28
Description
• Act as the primary contact for all technical support requests from staff and clients • Diagnose and troubleshoot hardware, software, and network related issues • Install, configure, and maintain hardware and software systems • Ensure proper operation of business applications and peripherals • Document and maintain records of all technical support requests and resolutions • Train and educate staff on technology and software usage • Develop and maintain technical support protocols and procedures • Collaborate with other IT team members to identify and implement process improvements • Stay up-to-date on the latest software and technology advancements to provide the best support possible
Requirements
• Bachelor's degree in IT or related field • 2+ years of experience in a technical support role • Extensive knowledge of hardware, software, and network systems • Strong, proven troubleshooting and problem-solving skills • Excellent communication and customer service skills • Ability to work independently and in a team environment • Flexible and adaptable to change • Attention to detail and ability to prioritize and multitask
Benefits
• Competitive salary and benefits packages • Opportunities for growth and development • Collaborative team atmosphere
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