Operations Specialist - Contract

2 days ago

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Description

• Responsible for ensuring smooth and efficient order fulfillment. • Optimize vendor operations to deliver a seamless customer experience. • Collaborate with various teams—merchandising, logistics, and customer service—to monitor order flow. • Troubleshoot issues and help implement and maintain best practices in dropship fulfillment. • Vendor Relationship Management: Assist with maintaining strong relationships with our vendors. • Order Monitoring & Fulfillment: Oversee the order fulfillment process from vendor receipt to shipping. • Operational Coordination: Collaborate with external vendors and internal customer service teams. • Issue Resolution: Quickly identify and resolve any operational issues. • Return Coordination with 3PL: Manage the return process in collaboration with our 3PL.

Requirements

• Experience in E-Commerce Operations : Proven experience in e-commerce operations, supply chain management, or dropshipping, with a focus on vendor coordination and fulfillment processes. • Organizational Skills : Exceptional attention to detail, time management, and organizational skills to keep track of orders, inventory, and communication across multiple vendors. • Problem-Solving & Critical Thinking : Ability to quickly identify and resolve operational challenges, especially related to dropship order fulfillment and vendor coordination. • Communication Skills : Excellent written and verbal communication skills, with the ability to communicate effectively with both internal teams and external vendors. • Self-Starter : Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment. • Tech-Savvy : Experience with e-commerce platforms, order management systems (OMS), and basic spreadsheet tools (Excel, Google Sheets, etc.)