Product Support Engineer

February 22

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Fortanix

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Fortanix is a leading data security company that transforms traditional data protection practices through a unified and scalable platform. The company leverages confidential computing and Runtime Encryption® technology to secure sensitive applications and data. Fortanix specializes in cryptographic security posture assessment, data encryption, tokenization, and enterprise key management. It helps enterprises protect their digital assets across multicloud and on-prem environments, supporting regulatory compliance and post-quantum readiness. Fortanix serves industries such as healthcare, banking, fintech, and government, providing solutions that enhance security without impacting performance. The Fortanix platform empowers organizations to maintain control of their cryptographic keys and adopt innovative, secure data workflows.

Intel SGX • Next Generation HSM • HSM as a service • HSM • Multicloud data security

201 - 500 employees

Founded 2016

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $90M Series C on 2022-09

📋 Description

• About Fortanix: • In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions. • As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is. • Our commitment to solving the world’s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as Microsoft, Intel, ServiceNow, and Snowflake. • Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future. • We are seeking a Product Support Engineer who will help deploy, implement, upgrade and optimize the Fortanix platform. This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical work streams. • Responsibilities • Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner • Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues • Work to reproduce customer issues and qualify critical issues • Publish Technical Support Bulletins and other user documentation in the Knowledge Base • Build a positive customer experience by working closely with Development, Sales, Quality Assurance • Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc • Provide on-call support 24x7 on an as needed basis

🎯 Requirements

• Hands-on 5+ years related experience working in a support organization • Strong technical skills are required. Experience with Linux, Kubernetes, Docker, Python, or other scripting languages • Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.) • Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus • Understanding of KMS interfaces (KMIP, REST API, etc.) • Ability to work in a highly fast paced, rapid growth environment • Strong collaboration, written and communication skills

🏖️ Benefits

• We offer a collaborative work environment, amazing equity, great benefits, competitive salary, and the opportunity to redefine cloud computing. • Unlimited PTO (it’s between you and your work!) • 40 hours of Volunteer Time Off/year • Internet stipend • Friendly culture that brings the best out of everybody • 401k