Implementation Consultant - ServiceNow

4 days ago

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Fortive

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Professional Instrumentation • Industrial Technologies • Healthcare Solutions • Precision Technologies • Software-Enabled Workflow Solutions

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Description

• Job Overview: • We are seeking a highly skilled ServiceNow Implementation Consultant with a strong background in back-office workflow automation and modernization. • The ideal candidate will have extensive experience in designing, implementing, and optimizing ServiceNow solutions to streamline back-office operations such as Legal, Finance, IT, and other corporate services. • This role involves working closely with stakeholders to identify process inefficiencies, leverage ServiceNow capabilities, and deliver sustainable, scalable solutions that optimize business operations. • Key Responsibilities: • Workflow Automation & Optimization: Analyze current back-office processes and identify opportunities for automation using the ServiceNow platform. • Propose and implement solutions to streamline workflows and improve efficiency while eliminating complexities. • ServiceNow Implementation: Lead and participate in the design, development, and deployment of ServiceNow applications, modules, and workflows focused on back-office functions (e.g., Customer Care, Finance Operations, Procurement, Service Management, etc.). • Champion industry best practices and processes that scale. • Modernization Projects: Drive modernization efforts by automating legacy systems, integrating ServiceNow with other platforms, and ensuring that back-office functions leverage cutting-edge technology and autopilot. • Stakeholder Collaboration: Work with department leads and other stakeholders to gather requirements, define project goals, and implement ServiceNow solutions that meet the business’s needs. • Process Improvement: Provide insights and recommendations to continuously improve operational efficiency, leveraging ServiceNow’s full capabilities with mature processes. • Training & Support: Provide training to users on new processes and tools. Offer ongoing support and troubleshooting as needed. • Governance & Compliance: Ensure all ServiceNow implementations adhere to company governance, security standards, and best practices. • Documentation: Maintain thorough documentation of workflows, processes, and implementation plans.

Requirements

• ServiceNow Expertise: 2+ years of experience working with the ServiceNow platform, particularly in developing and implementing back-office workflow solutions. • Back-Office Operations Knowledge: In-depth understanding of back-office functions and experience automating these processes. • Process Optimization: Strong experience in business process reengineering, including continuous improvement methodologies. • Stakeholder Management: Experience collaborating with business leaders and cross-functional teams to understand requirements and deliver results. • Problem-Solving: Excellent analytical skills with a focus on identifying and resolving complex technical and business issues. • Communication: Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders. • Certifications: ServiceNow certifications (Certified Implementation Specialist, Certified System Administrator, or Application Analyst) are highly preferred. • Experience with ServiceNow Customer Service Management (CSM), IT Service Management (ITSM), or Legal Service Delivery (LSD). • Previous experience in consulting roles, delivering solutions to a variety of clients. • Familiarity with AI, RPA (Robotic Process Automation), or other advanced technologies to enhance workflow automation.