Senior Director, Managed Services - Key Accounts

March 27

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Fortive

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Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

Professional Instrumentation • Industrial Technologies • Healthcare Solutions • Precision Technologies • Software-Enabled Workflow Solutions

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

📋 Description

• Responsible for execution and Customer Success for facility program • Serve as primary contact for customer, ensuring needs are met • Oversee repair and maintenance budget of at least $20 million USD • Manage day-to-day retail facility operations • Build relationships with customer stakeholders and provide solutions • Monitor and improve customer satisfaction • Develop facilities management strategies based on customer objectives • Lead a team of facilities professionals • Ensure compliance with Standard Operating Procedures • Identify and mitigate risks related to customer health • Develop and present analytics reports on customer portfolio performance

🎯 Requirements

• Bachelor’s degree in Facilities Management, Business Administration, or related field • Minimum of 10 years of experience in facility management, with at least 5 years in a senior management role within the retail consumer space. • Strong knowledge of facilities management, best practices, building systems, and relevant regulations. • Excellent leadership, communication, and interpersonal skills. • Proven track record of managing a repair and maintenance budget of at least $20 million USD. • Proven ability to analyze data and make best practice recommendations to the customer or internal teams • Must possess demonstrated ability to be adaptable, coachable and responsive to feedback, and comfortable with change management. • Exceptional organizational and time management abilities. • Strong problem-solving and decision-making abilities. • Proficiency in facility management software and tools. • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

🏖️ Benefits

• Generous medical, dental, and vision insurance • Life insurance • 401k with match • Flexible time-off policy • Paid parental leave