Foundant Technologies
Our mission is to maximize the impact of the philanthropic community.
Software • Grant Management Software • Philanthropy • Nonprofits • Foundations
51 - 200 employees
Technical Support Representative
March 1
Foundant Technologies
Our mission is to maximize the impact of the philanthropic community.
Software • Grant Management Software • Philanthropy • Nonprofits • Foundations
51 - 200 employees
📋 Description
• Provide exceptional customer support to end users • Help customers resolve challenges with innovative and scalable resolutions • Respond to email, online and telephone client support requests • Troubleshoot, triage and resolve customer support issues • Analyze issues for root cause and escalate with recommendations • Capture details in SmartSimple’s ticketing system • Ensure tickets are resolved professionally and comply with Service Level Agreements • Facilitate relationships across customer and internal teams • Assist in testing fixes and incorporating into client systems • Advocate for new platform features and assist clients with product adoption • Provide instruction and documentation for initiatives • Some travel may be required for customer training
🎯 Requirements
• Bachelor’s degree in any Technology, Engineering, Sciences, Mathematics (STEM) field or equivalent experience • Minimum of one (1) year experience in a similar role • Successfully managed customer engagements to completion and client satisfaction • Exceptionally strong and professional communication skills • Client service oriented with teamwork, collaboration, adaptability and initiative • Excellent analytical and problem solving skills • Ability to interact effectively with non-technical and technical users • Ability to prioritize and balance multiple tasks • Must be legally eligible to work in USA or Canada
🏖️ Benefits
• Competitive salary and benefits including tuition and lifestyle reimbursements • Bespoke mindfulness and fitness initiatives • Flexible PTO policy for personal well-being and professional success • Commitment to professional and personal development • Opportunities for internal mobility and career growth • Employee recognition as part of culture
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