Technical Support - Customer Service Representative

6 days ago

Apply Now

Receive Emails with Similar Jobs

Concentrix

WebsiteLinkedInAll Job Openings

Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing

10,000+

💰 Venture Round on 1995-01

Description

• The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. • This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. • As a remote Technical Support / Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being. • Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. • This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. • We’ll give you all the training, technologies, and continuing support you’ll need to succeed. • Plus, at Concentrix, there’s real career (and personal) growth potential. • In fact, about 80% of our managers and leaders have been promoted from within!

Requirements

• Strong focus on building customer relationships • 1+ year of customer service experience • Technical support experience preferred • Open availability • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Strong problem-solving skills with the ability to ask probing questions to come to a resolution • Strong computer navigation skills and PC knowledge • A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) • High Speed internet (no wireless/hotspots or satellite) and a smartphone

Benefits

• Paid training and performance-based incentives • Lucrative employee referral bonus opportunities • 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support • Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more