Support Engineer

6 days ago

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Wurl

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Advertising • Video Distribution • Streaming TV • Managed Channel Services • CTV Distribution

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Description

• About Wurl, LLC. • In 2022, Wurl was acquired by AppLovin (Nasdaq: APP). • This role reports to the Director of Operations and requires a self-starter, a passion for people. • The Support Engineer is the first point of contact for our customers seeking technical support within the Wurl Network. • This role will act as Tiers 1 and 2 support for Video Producers and Video Services connected to the Wurl Network. • The work schedule will be Tuesday-Saturday from 4pm-Midnight PST.

Requirements

• 2 years experience in a technical support role in digital video delivery space • Experience in ticketing systems and administration, especially Zendesk and Jira • Knowledge of transcoding, video streaming file formats, and video codecs • Strong understanding of 24/7 linear delivery formats such as HLS, MPEG-TS, and VOD/Schedule delivery as JSON, XML, and MRSS. • Strong understanding of video delivery methods such as MRSS, S3, and SFTP • Knowledge of Closed Caption formats and workflows • Ability to read and understand metrics on monitoring dashboards related to Ad Performance, CDN performance, HLS errors, etc • Excellent written and verbal communication skills • Strong organizational, time management, and problem-solving skills • This position will require on-call shifts and weekend shifts (on rotation) • BA/BS degree or equivalent

Benefits

• Competitive Salary • Strong Medical, Dental and Vision Benefits, 90% paid by Wurl • Remote First Policy • Employee Stock Purchase Plan through AppLovin • Discretionary Time Off, with a minimum of 4 weeks of time off • 13 US Holidays • 401(k) Matching • Pre-Tax Savings Plans, HSA & FSA • Carrot and Headspace Subscriptions for Family Planning & Mental Wellness • OneMedical Subscription for 24/7 Convenient Medical Care • Paid Maternity and Parental Leave for All Family Additions • Discounted PetPlan • $1,000 Work From Home Stipend to Set Up Your Home Office