API/SDK Customer Support Engineer II

November 8

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Matterport

WebsiteLinkedInAll Job Openings

3D Models • Computer Vision • Hardware • Real Estate • Insurance

501 - 1000 employees

Founded 2011

🏠 Real Estate

☁️ SaaS

💰 $295M Post-IPO Equity on 2021-07

Description

• The API/SDK Customer Support Engineer resolves customer issues related to the Matterport Application Programming Interface (GraphQL API) and the Matterport Software Development Kit (Javascript SDK). • Works directly with customers to assist with basic and complex API/SDK issues. • Contributes best practices and guidelines to improve the quality and capacity of software and service offerings.

Requirements

• 2-4 years experience in: Building applications using Javascript and Python in a UNIX/Linux environment, GraphQL API, SSO/SAML implementation and maintenance, and A technical support role • Comfortable speaking with customers over email and phone/video • Strong communication and collaboration skills, both within the immediate team and cross-functionally • Able to work independently and manage priorities effectively in a fast-paced environment • Experience supporting enterprise-level customers • Experience with Salesforce, Jira, Confluence (or similar tools) to manage customer cases and reporting bugs • Experience with git and Github • Associate, B.S degree or technical certification in computer programming

Benefits

• Comprehensive health plans – 100% of premiums covered for employees. (88% of family premiums) • Flexible Time Off for Exempt Employees/Generous PTO plan for Non-Exempt Employees – Take time to rest, relax and explore! Plus we offer Summer Fridays! • 401k • Company ownership in the form of RSU’s • For more detail visit www.matterport.com/careers * Medical and retirement benefits vary by Country