Customer Support Specialist - English Speaking

10 hours ago

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FP Markets (First Prudential Markets)

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Direct Market Access CFD's • Forex • Futures CFDs • Equities • Education for Traders

201 - 500

Description

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat • Educating clients on how to use the Company’s website and trading platforms • Communicating with clients regarding the company’s products and services via telephone, email and live chat • Assisting other departments

Requirements

• Computer literacy with excellent working knowledge of Microsoft Office applications • Knowledge and experience in FX will be considered advantageous • A team player with excellent communication skills • Fluency in English is essential • Knowledge of additional language will be a advantage • Ability to work rotation shifts Monday - Friday 09:00 - 17:00 & 16:00 - 00:00 • Ability to work on public holidays and One Saturday & Sunday a month

Benefits

• Welcoming, young and multicultural team with approachable leadership • Ability to contribute to dynamic business at a growth phase • High level of autonomy, support of ideas and putting your expertise into the best practices for the company • Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders • Competitive remuneration, regular salary reviews and performance-based incentive schemes • Vibrant company life: from team activities to global celebrations • Ability to work from home