Customer Success Manager

2 days ago

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Framework

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Consumer Electronics • Ethical Tech • Computer Hardware

11 - 50

Description

• We’re looking for a Customer Success Manager to join our growing B2B team • Focus on onboarding, enabling, and driving growth with our global SMB customer base • Drive process and product improvements for our key business customers • Entrepreneurial, goal-oriented candidates eager to build the Customer Success playbook from scratch.

Requirements

• 7+ years of experience in customer-facing SMB or enterprise customer success, account management, or sales roles • Excellent written and verbal communication skills • Be a quick learner on both technical and non-technical topics, with a strong ability to teach others • Deep empathy for customers and a desire to help solve problems • Strong cross-functional collaboration skills and familiarity working with e-commerce, finance, and/or logistics teams • A self-driven mentality to problem-solving and approaching new initiatives • Ability to connect with C-level executives and stakeholders to showcase the value proposition of Framework

Benefits

• Competitive salary, equity, and health benefits • Paid company holidays plus 20 PTO days per year • Paid Parental Leave • Flexible work hours and locations, including every other Friday off! • 401K with matching for US employees • The chance to work at a startup making a positive social and environmental impact.