Customer Success Manager - Salesforce Certified

November 18

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Litify

WebsiteLinkedInAll Job Openings

LegalTech • Legal Technology • Legal Operations • Practice Management • Law Software

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

💰 $50M Series A on 2019-06

Description

• Monitor and manage a portfolio of 12-16 client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal • Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning • Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch • Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and App Exchange solutions • Monitor customer health to track adoption and customer satisfaction • Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans • Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion • Identify opportunities for documenting success stories for our Marketing team • Maintain high levels of customer engagement and satisfaction • Measure success by continued expansion of Litify and Salesforce across your customers’ organization and workflow

Requirements

• Bachelor’s degree • Demonstrable technical aptitude with intermediate Admin level tasks (flows, custom reports, complex formulas), Salesforce Admin Certification a plus • Strong aptitude for new technologies, and the ability to quickly diagnose needs and identify solutions • 2 years experience as a Customer Success Manager (ideally with a SaaS product) • 5 years experience in direct customer-facing positions • Excellent written, verbal, and oral communication with experience making presentations to key stakeholders