Enterprise Customer Success Manager

November 14

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HealthSnap

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Healthcare • Preventive Medicine • Integrative Wellness • Software • Lifestyle Medicine

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Description

• Manage and nurture relationships with enterprise clients • Ensure successful implementation and adoption of HealthSnap's solutions • Drive customer satisfaction • Identify opportunities for growth and expansion within existing accounts • Provide onboarding and training for new enterprise account customers • Serve as the voice of the customer within HealthSnap • Monitor account performance metrics and customer health scores • Proactively identify and resolve client issues • Host calls and quarterly business reviews • Collaborate with internal teams to facilitate seamless onboarding

Requirements

• Bachelor's degree in Business, Healthcare, or related field • 7+ years of experience in customer success, account management, or a related role, within the healthcare or technology sectors • Proven track record of managing enterprise clients and driving customer satisfaction • Proven expertise in the Healthcare industry • Familiarity with various EHR systems • Familiarity with digital health solutions and chronic disease management is a plus • Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels • Excellent problem-solving skills and a proactive approach to addressing client needs • Ability to work independently and as part of a team in a fast-paced environment • Proficiency in CRM software and other relevant tools

Benefits

• Medical • Dental • Vision • Life Insurance • Paid Time Off • Career Advancement Opportunities • ability to work remotely