Enterprise Customer Success Manager

August 20

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HealthSnap

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The operating system for virtual chronic condition management

Healthcare • Preventive Medicine • Integrative Wellness • Software • Lifestyle Medicine

201 - 500

Description

• Responsible for managing and nurturing relationships with enterprise clients • Ensure successful implementation and adoption of HealthSnap's solutions • Drive customer satisfaction and identify opportunities for growth and expansion within existing accounts • Build and maintain strong relationships with enterprise clients • Guide new enterprise account customers through the onboarding process • Serve as the voice of the customer within HealthSnap • Monitor account performance metrics and customer health scores • Optimize functional workflows to increase efficiency • Host operational calls and quarterly business reviews • Collaborate with Sales, Support, and other internal teams

Requirements

• Bachelor's degree in Business, Healthcare, or related field • 7+ years of experience in customer success, account management, or a related role within the healthcare or technology sectors • Proven track record of managing enterprise clients and driving customer satisfaction • Proven expertise in the Healthcare industry • Familiarity with various EHR systems • Familiarity with digital health solutions and chronic disease management is a plus • Strong communication and interpersonal skills • Excellent problem-solving skills and a proactive approach • Ability to work independently and as part of a team in a fast-paced environment • Proficiency in CRM software and other relevant tools

Benefits

• Medical • Dental • Vision • Life Insurance • Paid Time Off • Career Advancement Opportunities • Ability to work remotely